Learning and Assessment Kit-CPC40920 Certificate IV in Plumbing and Services DEF Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

development and wellbeing CHCECE043 Nurture creativity in children CHCECE044 Facilitate compliance in an education and care service CHCECE045 Foster positive and respectful interactions and behaviour in children CHCECE046 Implement strategies for the inclusion of all children CHCECE047 Analyse information to inform learning CHCECE048 Plan and implement children’s education and care curriculum CHCECE049 Embed environmental responsibility in service operations CHCECE050 Work in partnership with children’s families CHCPRP003 Reflect on and improve own professional practice Elective Units BSBPEF502 Develop and use emotional intelligence CHCPOL002 Develop and implement policy CHCMGT003 Lead the work team * We can develop additional elective units that are not listed on request (Please contact us for further information)

measure and calculate with routine metric measurements for work FSKNUM016 Interpret

Core units FNSACC634 Monitor corporate governance activities FNSINC611 Apply economic principles to work in the financial services industry FNSINC612 Interpret and use financial statistics and tools Elective Units FNSACC521 Provide financial and business performance information FNSACC522 Prepare tax documentation for individuals FNSACC524 Prepare financial reports for corporate entities FNSACC527 Provide management accounting information FNSACC601 Prepare and administer tax documentation for legal entities FNSACC603 Implement tax plans and evaluate tax obligations FNSACC605 Implement organisational improvement programs FNSACC610 Develop and implement financial strategies FNSACC613 Prepare and analyse management accounting information FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC513 Identify and apply complex ethical decision making to workplace situations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines Electives HLTAAP001 Recognise healthy body systems BSBCUS401 Coordinate implementation of customer service strategies SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Learning and Assessment Kit-CPC40920 Certificate IV in Plumbing and Services DEF Units of competency PSPGEN002 UseOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to