Learner Resources-BSB20215 Certificate II in Customer Engagement Class Activity Book codes and practices in the

codes and practices in the workplace UEPOPS002 Apply environmental and sustainable energy procedures UEPOPS003 Apply quality systems to work UEPOPS045 Maintain and utilise records UEPOPS122 Perform process plant inspections UEPOPS145 Undertake local systems operations Elective units CPCCWHS2001 Apply WHS requirements

/1500 volts d

apply and remove make-up * We can develop additional elective units that are not listed on request (Please contact us for further information)

literacy and numeracy skills Electives TAELLN805 Design and conduct pre-training assessment of adult language

safety and wellbeing CHCECE032 Nurture babies and toddlers CHCECE033 Develop positive and respectful relationships with children CHCECE035 Support the holistic learning and development of children CHCECE034 Use an approved learning framework to guide practice CHCECE036 Provide experiences to support children’s play and learning CHCECE037 Support children to connect with the natural environment CHCECE038 Observe children to inform practice CHCECE054 Encourage understanding of Aboriginal and/or Torres Strait Islander Peoples cultures CHCECE055 Meet legal and ethical obligations in children’s education and care CHCCEC056 Work effectively in children’s education and care CHCPRT001 Identify and respond to children and young people at risk HLTAID012 Provide First Aid in an education and care setting

Learner Resources-BSB20215 Certificate II in Customer Engagement Class Activity Book codes and practices in theOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all