Learner Guide-FWPCOT3227 Receive and measure logs Session Plan aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting HLTENN058 Apply nursing practice in the perioperative care setting HLTINF003 Implement and monitor infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

set up and test computing devices UEECS0022 Install and configure a client computer operating system and software UEECS0032 Support computer hardware and software for engineering applications UEEDV0005 Install and maintain cabling for multiple access to telecommunication services UEEEC0069 Troubleshoot digital sub-systems UEEEC0074 Troubleshoot resonance circuits in an electronic apparatus UEEEC0059 Repair routine business equipment faults UEEEC0065 Solve problems in basic electronic circuits UEEEC0067 Troubleshoot basic amplifier circuits UEECD0010 Compile and produce an energy sector detailed report UEECD0013 Develop and implement energy sector maintenance programs UEECD0047 Supervise and coordinate energy sector work activities UEECO0013 Prepare specifications for the supply of materials and equipment for electrotechnology projects * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO401 Plan and implement a biosecurity program AHCBUS408 Operate within a budget framework AHCWHS401 Maintain work health and safety processes AHCWRK401 Implement and monitor quality assurance procedures BSBLDR412 Communicate effectively as a workplace leader Elective units AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCNSY403 Plan a growing-on program AHCBUS409 Participate in an e-business supply chain AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG436 Implement an irrigation-related environmental protection program * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBSTR503 Develop organisational policy BSBOPS501 Manage business resources BSBOPS504 Manage business risk BSBOPS601 Develop and implement business plans BSBFIN501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-FWPCOT3227 Receive and measure logs Session Plan aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce