Training and Assessment Strategy-ICTSS00107 Introductory Help Desk Skill Set Qualification Core units BSBITU307 Develop keyboarding

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others Elective units BSBITU312 Create electronic presentations Group A BSBITU313 Design and produce digital text documents Group A BSBITU314 Design and produce spreadsheets Group A BSBITU306 Design and produce business documents Group A BSBITU309 Produce desktop published documents Group A BSBWRT301 Write simple documents Group A BSBFIA302 Process payroll Group A BSBCMM301 Process customer complaints Group B BSBCUS301 Deliver and monitor a service to customers Group B BSBSUS201 Participate in environmentally sustainable work practices Group B BSBINM301 Organise workplace information Group B Addtitonal electives BSBDIV301 Work effectively with diversity BSBADM311 Maintain business resources BSBFIA301 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM30012A Apply mathematical techniques in a manufacturing

Core units BSBCMM211 Apply communication skills BSBOPS201 Work effectively in business environments BSBPEF202 Plan and apply time management BSBSUS211 Participate in sustainable work practices BSBWHS211 Contribute to the health and safety of self and others Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBDAT201 Collect and record data Group B BSBOPS202 Engage with customers Group C BSBOPS203 Deliver a service to customers Group C BSBTWK201 Work effectively with others Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPOPR1017 Follow work procedures to maintain quality FBPPPL1001 Communicate workplace information FBPOPR2074 Carry out manual handling tasks FBPFSY1002 Follow work procedures to maintain food safety FBPWHS1001 Identify safe work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT301 Develop and extend critical and creative thinking skills BSBWHS201 Contribute to health and safety of self and others CUAIND301 Work effectively in the creative arts industry Elective Units BSBCRT101 Apply critical thinking techniques BSBDIV301 Work effectively with diversity BSBFIA301 Maintain financial records BSBINN201 Contribute to workplace innovation BSBINN301 Promote innovation in a team environment BSBSUS201 Participate in environmentally sustainable work practices CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations CUADIG301 Prepare video assets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-ICTSS00107 Introductory Help Desk Skill Set Qualification Core units BSBITU307 Develop keyboardingYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.