LLND Kit-BSB40315 Certificate IV in Customer Engagement EAL Core units SITTIND001 Source and

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITXINV002 Maintain the quality of perishable items SITXHRM001 Coach others in job skills SITHIND001 Use hygienic practices for hospitality service SITXFSA001 Use hygienic practices for food safety SITHFAB002 Provide responsible service of alcohol SITHFAB004 Prepare and serve non-alcoholic beverages BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others SITXWHS002 Identify hazards

Core units AHCWHS301 Contribute to work health and safety processes AHCPCM302 Provide information on plants and their culture AHCPMG301 Control weeds AHCPMG302 Control plant pests

control and protection for electrical installations UEEEL0005 Develop and connect electrical control circuits UEEEL0008 Evaluate and modify low voltage heating equipment and controls UEEEL0009 Evaluate and modify low voltage lighting circuits

Select timbers for furniture production MSMSUP390 Use structured problem-solving tools BSBOPS304 Deliver and monitor a service to customers CPCCJN3003 Manufacture components for doors

MEM18051B Fault find and repair/rectify complex electrical circuits * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-BSB40315 Certificate IV in Customer Engagement EAL Core units SITTIND001 Source andEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational