Unit Knowledge Guide-CUAPPR312 Document the creative work process Certificate II Units of competency BSBTEC202 Use

Units of competency BSBTEC202 Use digital technologies to communicate in a work environment BSBDAT201 Collect and record data SIRXCEG002 Assist with customer difficulties SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD415 Manage overdue customer accounts FNSCUS412 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Electives BSBLDR411 Demonstrate leadership in the workplace BSBLDR414 Lead team effectiveness BSBOPS305 Process customer complaints If you require RPL Kits with comprehensive benchmarking

CPCCCM1014A Conduct workplace communication

construction and repair * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA001 Assist with an allied health program HLTAHA017 Assist with social work If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-CUAPPR312 Document the creative work process Certificate II Units of competency BSBTEC202 UseOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner