Training and Assessment Strategy-RIISS00021 Concrete Paving - Hand Texturing and Curing Skill Set AUM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Type C buildings CPCCBC5002 Monitor costing systems on complex building and construction projects CPCCBC5005 Select and manage building and construction contractors CPCCBC5007 Administer the legal obligations of a building and construction contractor CPCCBC5019 Manage building and construction business finances Elective Units BSBOPS505 Manage quality customer service BSBHRM415 Coordinate recruitment and onboarding BSBLDR523 Lead and manage effective workplace relationships BSBPEF502 Develop and use emotional intelligence BSBOPS502 Manage Business operational plans BSBPMG532 Manage project quality BSBLRD522 Manage people performance * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCCS013 Provide basic foot care HLTWHS002 Follow safe work practices for direct client care CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM03001 Perform manual production assembly MEM03002 Perform precision assembly MEM03003 Perform sheet and plate assembly MEM03004 Perform electronic/electrical assembly (production) MEM03005 Rework and repair (electrical/electronic production) MEM03006 Set assembly stations MEM04001 Operate melting furnaces MEM04002 Perform gravity die casting MEM04003 Operate pressure die casting machine MEM08008 Operate and control surface finishing waste treatment process * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBCRT413 Collaborate in creative processes BSBESB406 Establish operational strategies and procedures for new business ventures BSBOPS402 Coordinate business operational plans CPCWHS1001 Prepare to work safely in the construction industry CPPBDN4107 Investigate construction methods for Class 1 and 10 buildings CUADES304 Source and apply design industry knowledge CUADES305 Source and apply information on the history and theory of design CUADES411 Generate design solutions CUADES413 Develop and extend design skills and practice CUADES423 Research and apply techniques in spatial design CUADIG303 Produce and prepare photo images * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-RIISS00021 Concrete Paving - Hand Texturing and Curing Skill Set AUM aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.