SCORM Compliant Package-BSBOPS505 Manage organisational customer service Pre-order Core units BSBITU307 Develop keyboarding

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others Elective units BSBITU312 Create electronic presentations Group A BSBITU313 Design and produce digital text documents Group A BSBITU314 Design and produce spreadsheets Group A BSBITU306 Design and produce business documents Group A BSBITU309 Produce desktop published documents Group A BSBWRT301 Write simple documents Group A BSBFIA302 Process payroll Group A BSBCMM301 Process customer complaints Group B BSBCUS301 Deliver and monitor a service to customers Group B BSBSUS201 Participate in environmentally sustainable work practices Group B BSBINM301 Organise workplace information Group B Addtitonal electives BSBDIV301 Work effectively with diversity BSBADM311 Maintain business resources BSBFIA301 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

inspect and refit light vehicle wheel and tyre assemblies AURTTK102 Use and maintain tools and equipment in an automotive workplace AURVTN043 Install external vehicle equipment Electives AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURETR009 Install vehicle lighting and wiring systems AURETR027 Install ancillary electronic systems and components AURETR116 Read and apply vehicle wiring schematics and drawings AURETR125 Test

Units of competency AHCBEK409 Rear queen bees AHCBEK402 Perform queen bee artificial insemination * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS010 Maintain a high standard of service CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAHA001 Assist with an allied health program HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units CHCAGE001 Facilitate the empowerment of older people CHCDIS007 Facilitate the empowerment of people with disability CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBMUP002 Design and apply make-up SHBBMUP003 Design and apply make-up for photography SHBBMUP004 Design and apply remedial camouflage make-up SHBBMUP005 Apply airbrushed make-up SHBBMUP006 Design and apply creative make-up SHBBRES001 Research and apply beauty industry information SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXWHS001 Apply safe hygiene

SCORM Compliant Package-BSBOPS505 Manage organisational customer service Pre-order Core units BSBITU307 Develop keyboarding* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.