Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Resources (Q) selection and induction of staff

selection and induction of staff BSBLDR402 Lead effective workplace relationships BSBWHS401 Implement and monitor WHS policies

Core units FNSACC511 Provide financial and business performance information FNSACC512 Prepare tax documentation for individuals FNSACC513 Manage budgets and forecasts FNSACC514 Prepare financial reports for corporate entities FNSACC516 Implement and maintain internal control procedures FNSACC517 Provide management accounting information Elective Units BSBITU402 Develop and use complex spreadsheets FNSACC408 Work effectively in the accounting and bookkeeping industry FNSINC601 Apply economic principles to work in the financial services industry FNSINC602 Interpret and use financial statistics and tools FNSTPB503 Apply legal principles in consumer and contract law Additional electives FNSTPB504 Apply legal principles in corporations and trust la FNSTPB505 Apply legal principles in property law FNSACC601 Prepare and administer tax documentation for legal entities FNSACC607 Evaluate business performance * We can develop additional elective units that are not listed on request (Please contact us for further information)

What's Included

Detailed assessor guides

policies and procedures in the construction industry CPCPCM2043 Carry out WHS requirements CPCPCM2055 Work safely on roofs Elective units CPCCRT3005 Slate a roof CPCCRT3006 Fix shingles to roofs and facades CPCCCM2007 Use explosive power tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Resources (Q) selection and induction of staffOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce