SCORM Compliant Package-BSBOPS405 Organise business meetings Class Activity Book Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry CPCCWP2001 Handle waterproofing materials CPCCWP2002 Use waterproofing tools and equipment CPCCWP2004 Prepare surfaces for waterproofing application CPCCWP3001 Apply waterproofing process to below-ground level wet areas CPCCWP3002 Apply waterproofing process to internal wet areas CPCCWP3003 Apply waterproofing process to above-ground external wet areas CPCCWP3004 Apply waterproofing remedial processes CPCCWP3005 Assess construction waterproofing process Elective units CPCCCA3012 Frame and fit wet area fixtures CPCCCM2002 Carry out hand excavation CPCCCM2006 Apply basic levelling procedures CPCCCM2007 Use explosive power tools CPCCCM2008 Erect and dismantle restricted height scaffolding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS516 Contribute to developing

test and service batteries AURETR146 Remove and refit vehicle batteries AURTTA127 Carry out basic vehicle servicing operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBOPS405 Organise business meetings Class Activity Book Units of competency PSPGEN002 Use* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.