Learner Guide-SITXCRI003 Respond to a customer in crisis Certificate IV Units of competency FBPBPG2001 Operate

Units of competency FBPBPG2001 Operate the bottle supply process TLID2010 Operate a forklift FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBEBU401 Review and maintain a website ICTWEB434 Transfer content to websites ICTWEB304 Build simple web pages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS516 Record and implement client instructions FNSFPL614 Develop financial plans FNSFPL615 Present and negotiate financial plans FNSFPL616 Implement financial plans FNSFPL621 Comply with ethical and operational guidelines

Mapping to support the LLN process and alignment of assessment outcomes to the ACSF

Core units TAEASS412 Assess competence TAEASS413 Participate in assessment validation TAEDEL411 Facilitate vocational training TAEDES411 Use nationally recognised training products to meet vocational training needs TAEDES412 Design and develop plans for vocational training TAEPDD401 Work effectively in the VET sector Elective units TAEASS404 Assess competence in an online environment TAEASS512 Design and develop assessment tools TAEASS514 Develop and implement plans for recognition of prior learning TAELLN421 Integrate core skills support into training and assessment TAELLN422 Use foundation skills resources

Learner Guide-SITXCRI003 Respond to a customer in crisis Certificate IV Units of competency FBPBPG2001 OperateOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce