Learner Guide-MSS403085 Ensure process improvements are sustained Self-Study Guide Core units BSBXCM401 Apply communication

Core units BSBXCM401 Apply communication strategies in the workplace FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC411 Conduct work according to professional practices in the financial services industry Elective units FNSASIC302 Develop

implement and monitor policy and procedures FNSRSK512 Assess risks FNSRSK511 Undertake risk identification * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIDES302D Inspect

Core units BSBOHS504B Apply principles of OHS risk management BSBPMG505A Manage project quality BSBPMG508A Manage project risk CPCCBC4001A Apply building codes and standards to the construction process for low rise building projects CPCCBC4003A Select and prepare a construction contract CPCCBC4004A Identify and produce estimated costs for building and construction projects CPCCBC4010B Apply structural principles to residential low rise constructions CPCCBC4013A Prepare and evaluate tender documentation CPCCBC5001B Apply building codes and standards to the construction process for medium rise building projects CPCCBC5002A Monitor costing systems on medium rise building and construction projects CPCCBC5003A Supervise the planning of on-site medium rise building or construction work CPCCBC5010B Manage construction work CPCCBC5018A Apply structural principles to the construction of medium rise buildings Elective Units CPCCBC5005A Select and manage building and construction contractors Group A CPCCBC5007B Administer the legal obligations of a building or construction contractor Group A CPCSUS5001A Develop workplace policies and procedures for sustainability Group A CPCCBC4005A Produce labour and material schedules for ordering Group B CPCCBC4014A Prepare simple building sketches and drawings Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-MSS403085 Ensure process improvements are sustained Self-Study Guide Core units BSBXCM401 Apply communicationOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce